Shipping & Tracking — RH Electronics

We ship only within Israel.
RH Electronics delivers orders exclusively to addresses inside Israel. We do not offer international shipping, and we cannot send packages outside the country.

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Handling time
Orders are processed within 3-7 business days after payment is cleared. Handling time is the time we need to prepare and hand the package to the courier. It is not the delivery time itself. A tracking number may appear during handling, before the parcel is picked up.

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Delivery inside Israel
Standard delivery inside Israel usually takes 7-14 business days after the package is handed to the courier, depending on your city and the carrier’s schedule. Remote areas and holidays can add a day or two.
During checkout you will see the shipping methods available for your address. Choose the one that fits you.

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Tracking
Once the parcel is with the courier, you can follow it with the tracking number we send by email.
If the number does not update on the first day, that is normal — carriers often scan the package only after it reaches their sorting center.
Please write to us if the package has not arrived within 10 business days of the shipping confirmation.

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What is not included
We do not ship outside Israel. International orders, export declarations, customs forms, VAT, duties, and foreign postal tracking are not part of this store. If your address is outside Israel, checkout will not offer shipping. 

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EXW — export at the buyer’s expense

If you are outside Israel and still want the goods, shipping is available only on EXW terms (Ex Works). That means you arrange collection, export from Israel, international freight, customs, duties, VAT, and delivery in your country entirely at your own cost and risk. We prepare the order and make it available for pickup from our location in Israel, or hand it to a carrier you appoint. We do not book international shipping, fill export paperwork beyond a commercial invoice, mark parcels as gifts, or lower the declared value. Any customs fee, tax, brokerage charge, or refusal by your carrier is yours to handle. We cannot refund an order because export or import failed on the buyer’s side. Contact us before checkout if you want an EXW pickup — it is not a standard shipping option.

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Questions
Email us if you need anything about an order already placed inside Israel — tracking, address correction before dispatch, or a delivery that seems stuck.

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